There are certain things in this world that people prefer to avoid at all costs. Being stuck on phone support is one of them. It takes a particular personality-type to be able to sit on hold or work their way through seemingly-endless menus without losing at least a little of their sanity. It takes a completely different personality-type to sit on the other end of the phone.
This infographic by Zendesk takes us from the emergence of call centers in the 1960s to where we are today. Click to enlarge.
