Whether you manage a government agency, mega-corporation, or tiny startup, there’s one thing every business and agency has in common: the need for quality IT.
Maybe you’re at the point where you need an entire, permanent IT department of your own, or maybe you can outsource your computer systems management to a freelance IT tech on a part-time basis. No matter what your needs, getting them properly covered is critical.
For government agencies, ensuring your IT needs are managed like a business is key for security and smooth sailing. For startups, budgetary constraints are going to be a bigger concern, but that doesn’t mean you have to settle for subpar support.
Here are a few signs that you may be overpaying for IT, whether it’s strictly in dollar amount or in relation to the quality you’re getting.
1. You feel you have to micromanage
Have you asked your IT technician to change the website to the new logo, but only the homepage got updated? Do you still find landing pages with the old logo?
This is just one example, but if you’re basically having to follow IT around to make sure they clean up (just like with a toddler), you might as well figure out how to do it yourself.
2. You’re not given clear reports
It’s part of the IT team’s job to explain to you, in terms you can understand, what’s happening. It doesn’t matter how tech-savvy you are or aren’t.
They specialize in communications, and if you’re not getting that, then you have a problem. However, make sure you ask for clarification first before looking at different options.
3. Your SEO has plateaued
Search engine optimization (SEO) is key for businesses of all sizes. Nobody can guarantee you top ranking for your keywords. But different aspects of your SEO should show improvement over time and regular reports should reflect that.
4. Customers complaining about your web presence
This is huge. A few complaints are normal (for example, if a Luddite can’t figure out your mobile app v. desktop layout).
However, if the same complaints are rolling in at a fairly steady rate, the problem is probably on your end. More people are using mobile devices than desktops now, so being mobile-ready with responsive design is critical.
Your IT department should be (really) working for you, not the other way around. You’re paying for certain results, and if you’re not getting them, then why are you wasting time and money?